NEWS AND NOTICES

 On March 27th, Metro-North will be increasing service on the New Haven Line with the addition of 34 trains, including additional express train service. This increase means more frequent service between Grand Central Terminal, Stamford, and New Haven and reflects the growing demand for rail travel along the corridor.

Updated connections can be found at ShoreLineEast.com.

Be sure to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken and what you can do to help, visit the Safety First section on our website.

We want to let you know about a new safety policy going into effect immediately. This policy will require conductors to keep the train car door closed before departing a station and whenever the train is in motion. This also means that once the doors are closed, conductors will no longer be able to open them to pick up passengers arriving late at the platform.

As always, we are committed to providing a safe and enjoyable experience and would like to remind you about the travel tips below to ensure a smooth trip:

Travel Tips

• Purchase Tickets Before Travel: You can purchase tickets ahead of time using our CTrail eTix app.
• Arrive Early: Get to your station before the scheduled departure time.
• Stand Back: Always stay behind the yellow lines at train stations.
• Keep Doors Closed: Opening a door when a train is in motion is prohibited and dangerous.
• Listen: Pay attention to the station and on-board announcements.

Thanks in advance for your cooperation. For travel information, go to ShoreLineEast.com.

Remember to always wear a mask or face covering onboard trains and stations. And be sure to sign up for alerts or update your preferences on our Alerts page for the most up-to-date travel information.

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken and what you can do to help, visit the Safety First section on our website.

In observance of the Presidents' Day holiday, CTrail Shore Line East will operate on a weekend/holiday schedule on Monday, February 21st.

Remember to always wear a mask or face covering onboard trains and stations. And be sure to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken and what you can do to help, visit the Safety First section on our website.

CTDOT wants to hear from public transportation passengers around the state about your experience riding the bus or train. We are conducting one-hour focus groups to hear about your experience taking public transportation, including what currently works well, what is not working so well, desired improvements, or other ideas. This information will help shape future programs, policies, and investments in public transportation services in ways that deliver positive customer experiences.

If you are interested in learning more about participating in a public transportation focus group meeting, please sign-up via the following link. Focus group participants will receive a $75 gift card for their time. Please note depending on the number responses received, we cannot guarantee that everyone will be selected to participate.

Attention CTrail Customers:

Rail service will resume across the state on Sunday, January 30.

Below is an update of the most current service plan:

• CTrail Shore Line East - Resuming regular weekend service with the adjustments below:
  • 3613 - Canceled (Train 3621 (8:18 AM departure) will be the first train out of New London)
  • 3690 - Canceled (Train 3692 (6:50 AM departure) will be the first train out of New Haven)
    
    
• CTrail Hartford Line -Resuming regular Sunday service with the adjustments below:
  
  • Amtrak 405 bus - Canceled (Affected customers should take Amtrak 157)
    
    
• Metro-North service on the New Haven Line - Resuming regular Sunday service
  
  
• Metro-North service on the New Canaan Line / Danbury Line / Waterbury Line - Resuming regular service
  
  
• Amtrak Regional service will resume on Sunday with possible cancelations and adjustments. Customers should check https://www.amtrak.com/alert/modified-service-due-to-winter-storm.html for details.

Due to residual impacts from the storm, customers should monitor our website, and check their connecting operators website for updates, as changing conditions may cause delays, cancellations, or schedule adjustments.

If you are traveling, allow extra travel time, stay clear of platform edges, and use extra caution when boarding/exiting trains.

Remember to always wear a mask or face covering onboard trains and stations. And be sure to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken and what you can do to help, visit the Safety First section on our website.

Attention CTrail Customers:

Connecticut is forecasted to experience a severe winter storm this weekend. As a precaution, CTrail Shore Line East / Hartford Line / Metro-North service on the New Canaan Line/ Danbury Line / Waterbury Line, and Amtrak will suspend service for Saturday, January 29.

Metro-North service on the New Haven Line will operate a reduced hourly schedule between New York and New Haven.

Customers should avoid any unnecessary travel.

As soon as it is safe to do so, our crews are ready to assess and fix any weather-related damage so we can resume service as conditions safely allow.

Be sure to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

We will provide updates on our website as they become available.

We are pleased to announce that service will be adjusted on the three CTrail Shore Line East trains below beginning Monday, January 24th. These changes, while minor, will reduce delays and improve the reliability of trains on the CTrail Shore Line East.

• Train 1600
  • Previous Departure time from New Haven Union Station - 5:00 AM
  • New Departure time from New Haven Union Station - 4:55 AM

• Train 1637
  • Previous Departure time from New London - 6:20 AM
  • New Departure time from New London - 6:15 AM

• Train 1645
  • Previous Departure time from New London - 7:25 AM
  • New Departure time from New London - 7:18 AM

Refer to the full schedule at ShoreLineEast.com for details.

Be sure to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken and what you can do to help, visit the Safety First section on our website.

Connecticut is forecasted to experience inclement weather from Sunday, January 16, into Monday, January 17. We are monitoring the situation and are prepositioning crews and equipment in preparation for this event.

Customers should avoid any unnecessary travel.

Service disruptions may occur during, and after the weather event, so please monitor our website for service updates.

As a reminder, customers should allow extra travel time, stay clear of platform edges, and use extra caution when boarding/exiting trains.

Customers should also review our schedule prior to travel as we are operating on a modified schedule for the Martin Luther King Jr. holiday.

Be sure to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

Connecticut is forecasted to experience inclement weather this weekend and into Monday with sub-zero temperatures and possible snow. We are monitoring the situation and taking steps to ensure that our crews and equipment are prepared for this event.

As a reminder, we ask customers to:

• Monitor our website for service updates
• Allow extra travel time
• Stay clear of platform edges
• Use extra caution when boarding/exiting trains

Be sure to sign up for service notifications and update your preferences on our alerts page to ensure you have the most up-to-date travel information.

In observance of Martin Luther King Jr. Day, CTrail Shore Line East will operate on a weekend/holiday schedule on Monday, January 17th.

Be sure to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken, and what you can do to help, visit the Safety First section on our website.

A winter weather advisory is in effect from this evening, Thursday, January 6, and continues into Friday morning, January 7. We are monitoring the situation and are prepositioning crews and equipment in preparation for this event.
Service disruptions may occur during and in the storm's immediate aftermath, so please monitor our website for service updates.

As a reminder, customers should also allow extra travel time, stay clear of platform edges, and use extra caution when boarding/exiting trains.

Be sure to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

During the upcoming holiday period, CTrail Shore Line East trains will operate on the following schedules:

• Friday, December 24th, 2021: Weekday Service
  • (New Haven Line (Metro-North) will operate on a Weekend schedule)
    
• Saturday, December 25th, 2021: Weekend/Holiday Service
  
  
• Friday, December 31st, 2021: Weekday Service
  
  
• Saturday, January 1st, 2022: Weekend/Holiday Service
  
  
• Sunday, January 2nd, 2022: Weekend/Holiday Service
  
  

Please refer to the following websites for connection information:

Click here for Amtrak Northeast Corridor schedule information.
Click here for New Haven Line (Metro-North) schedule information.
Click here for CTrail Hartford Line schedule information.

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken and what you can do to help, visit the Safety First section on our website.

Remember to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

We wish you a happy and safe holiday season!

The Connecticut Department of Transportation (CTDOT) and the Department of Aging and Disability Services (ADS) launched an 18-month pilot program offering Aira at no cost to individuals who are blind or have low vision. Aira is a service that enables a person to connect with highly trained, live agents in real-time, for assistance using the Connecticut public transportation system and other essential services.

The Aira service uses a smartphone’s camera to stream live video to an agent who provides the user with instant access to visual information about their surroundings.

As part of the pilot, individuals are asked to participate in a short and fully accessible research survey that will help the CTDOT and ADS assess the impact Aira has on improving mobility. It will take around 10-15 minutes to complete. At the end of the survey, the participant will receive an access code to begin using Aira.

Learn more at Aira-CTrides
"This is an innovative way to use technology to enhance the mobility opportunities for people who are blind or have low vision and provide access to all of the essential services offered in Connecticut,” Governor Lamont said."

Additional information from the State of CT can be found here. 

The CTrail eTix app will be unavailable due to maintenance on Thursday, November 18, from 10 PM - 11 PM.

New ticket purchases will not be possible during this period, but tickets purchased before November 18 at 10:00 PM EST will still be available for use.

We recommend customers purchase tickets in advance by using a Ticket Vending Machine or visiting a Ticket Window where available.

We thank you for your patience and understanding while we complete our scheduled maintenance.

Greetings:

All of us at CTrail Shore Line East wish you a happy and safe upcoming Thanksgiving holiday!

As you start to plan your travel, please note that CTrail Shore Line East will operate on a weekday schedule for Thanksgiving Day, Thursday, November 25, 2021, and Friday, November 26, 2021.

• Customers are advised to check ShoreLineEast.com prior to travel for service updates.
• Traveling early in the day when possible is recommended on CTrail Shore Line East trains.
• Reminder to all passengers: masks are still required on all public transportation services and in stations until further notice. We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken, and what you can do to help, visit the Safety First section.
• Remember to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.
• View the official CTDOT press release here.

Thank You,

Connecticut Department of Transportation

Attention CTrail Shore Line East Customers:

The main parking lot at Clinton Station (at John St. Extension) will be closed for paving from October 18, 2021 through October 22, 2021. Passengers are urged to seek alternate parking locations or use another station. Any vehicles in the parking lot during these dates will be towed.

Affected passengers can direct questions to our project field office at (860) 644-5137 between 7:30 AM – 3:30 PM.

Remember to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

CTrail Shore Line East will operate on a regular weekend/holiday schedule for Saturday, October 9, and Sunday, October 10, 2021.

CTrail Shore Line East will operate on a regular weekday schedule for Columbus Day, October 11, 2021.

The full CTrail Shore Line East schedule can be viewed here.

Remember to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

The Connecticut Department of Transportation (CTDOT) is pleased to announce that effective Monday, September 27, 2021, Amtrak will accept (“cross-honor”) CTrail Shore Line East ten-trip tickets and monthly passes for select Amtrak trains, allowing for additional travel options and savings for customers traveling between New London and New Haven. Cross-honoring is effective for the following Amtrak trains via Amtrak’s RideReserve program: 

• Amtrak 93 - arriving in New Haven at 11:54 AM
• Amtrak 137 - arriving in New Haven at 4:28 PM
• Amtrak 86 - departing New Haven at 2:10 PM
• Amtrak 94 - departing New Haven at 7:27 PM

PLEASE NOTE: CTrail Shore Line East passengers that have a valid Shore Line East ten-trip ticket or monthly pass must reserve a seat in advance through Amtrak’s RideReserve program. Passengers must have a confirmed reservation prior to the scheduled stop at the boarding station. If travel plans change, passengers should cancel the reservation and re-book their trip.

To view the full Cross-Honoring Guidelines, Terms, and Conditions, visit our Fares page.

To access Amtrak’s RideReserve Program, visit Amtrak.com or download the Amtrak mobile app.

U-Pass CT and single-ride ticket CTrail Shore Line East passengers are not eligible for cross-honor tickets on these Amtrak trains.

Remember to sign up for important travel alerts or update your preferences on our alerts page to make sure you receive the most up-to-date travel information.

CTrail Shore Line East will resume normal operations on Friday, September 3, 2021.

Our crews are working to make the necessary repairs and inspections to recover from the heavy rain and flooding events in our service area.

Customers should monitor ShoreLineEast.com, and check their connecting operator's website for updates, as changing conditions may cause delays, cancellations, or schedule adjustments.

Be sure to sign up for service alerts or update your preferences on our alerts page.

Due to heavy rainfall and flooding across the region, CTrail Shore Line East has suspended all service until further notice. 

Our ground crews are evaluating the situation and fixing any weather-related damages so we can resume service as conditions safely allow.

Passengers who have bus and rail connections are advised to check with all operators prior to travel.

We will provide updates on our website as they become available.